Not to long ago we had to call an appliance repairman before the warranty expired. I am talking about our new side-by-side refrigerator that we just purchased from a local appliance store. Somehow it didn't bring enough cool in the fridge side. For that matter the food would get bad evidently. Good thing the store acknowledge our request to sent a repairman to check what's going on and the rest is history. Right now, it's working really good and i am happy about it!